Privacy Policy
At Viwaka Technologies, safeguarding your privacy is paramount. This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://viwakasystems.co.ke, purchase our security products (e.g., CCTV systems, alarm systems, access control), or engage with our services. We adhere to Kenyan data protection laws — in particular the Data Protection Act, 2019 — and aim to exceed industry standards for transparency and security.
Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, and delivery address when you create an account, place an order, or contact us
- Technical Data: IP address, browser type, device information, and basic website usage data needed to keep the site secure and working
- Service-Related Data: Details about your purchases, delivery preferences, or support inquiries
How We Collect Information
Information is collected when you:
- Visit our website or submit a form (checkout, account registration, contact form)
- Place an order online, by phone, or via WhatsApp
- Interact with our customer support team
We use only the cookies necessary to keep your cart and account session working while you shop. We do not use tracking cookies for advertising. You can manage cookie preferences through your browser settings.
How We Use Your Information
Your information is used to:
- Process and fulfil orders, including Cash-on-Delivery and delivery coordination
- Provide customer support and respond to inquiries
- Improve our website, products, and services
- Comply with legal obligations, such as tax and accounting record-keeping
Data Sharing
We do not sell your personal information. We may share information with service providers where reasonably necessary to operate the website, process or deliver orders, provide customer support, comply with legal requirements, or protect our rights.
- Delivery and logistics providers, where needed to fulfil your order
- Technology and hosting providers that support website or account operations
- Authorities or professional advisers where required or permitted by law
- Other parties where you have given appropriate consent
Where third-party services are used, their own privacy practices may also apply. We aim to use service providers that apply appropriate safeguards to personal information.
Data Security
We take reasonable technical and organisational measures — including secure hosting and access-controlled systems — to protect the information you share with us. Despite these efforts, no system is 100% secure, and we encourage you to use strong passwords and secure networks when shopping online.
Your Rights
Under Kenya's Data Protection Act, 2019, you have the right to:
- Access or correct the personal information we hold about you
- Request deletion of your data, subject to legal retention requirements
- Object to or restrict certain processing
- Receive your data in a portable format
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights have been violated
To exercise any of these rights, contact us at info@viwakasystems.co.ke. You can reach the ODPC directly at odpc.go.ke.
Data Retention
We retain account and order information only as long as necessary to fulfil the purposes outlined above — typically for the duration your account is active, plus a reasonable period afterwards to meet accounting and tax record-keeping obligations — or until you request deletion.
Third-Party Links
Our website may contain links to external sites (such as WhatsApp). We are not responsible for their privacy practices and encourage you to review their policies separately.
Updates to This Policy
We may update this policy to reflect legal or operational changes. The latest version, with its effective date, will always be posted on this page.
Contact Us
For privacy-related inquiries:
- Email: info@viwakasystems.co.ke
- Phone: +254 742 161 366
- Address: Shop 314, White Angle, Accra Road, Nairobi CBD, Nairobi, Kenya
Viwaka Technologies is committed to protecting your privacy while delivering reliable security and networking solutions tailored to your needs.